Privacy Policy

1. Introduction

Omni Cart ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Docker Swarm-based hosting platform and related services.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Services.

Information You Provide

• Account information (name, email address, password)
• Billing information (payment card details, billing address)
• Company information (organization name, team members)
• Support inquiries and communications
• User content and application data you deploy

Information Collected Automatically

• Log data (IP address, browser type, access times)
• Device information (hardware model, operating system)
• Usage data (features used, actions taken)
• Performance metrics and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and sending billing information
• Responding to your comments, questions, and support requests
• Sending technical notices, updates, and security alerts
• Monitoring and analyzing usage trends and preferences
• Detecting, preventing, and addressing fraud and abuse
• Complying with legal obligations and enforcing our terms

We process your information based on legitimate business interests, your consent, contract performance, and legal obligations.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Services (payment processors, cloud infrastructure, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us explicit permission to share your information

All third-party service providers are contractually obligated to protect your information and use it only for authorized purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, audit, or compliance purposes.

Backup copies may be retained for up to 90 days before being permanently deleted from our systems.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a portable copy of your data in a common format
• Opt-Out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@omnicart.io. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. Types of cookies we use:

• Essential Cookies: Required for the Services to function properly
• Analytics Cookies: Help us understand how visitors use our Services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track advertising effectiveness (with consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encryption in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet is 100% secure.

For more details about our security practices, please visit our Security page.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have different data protection laws.

When we transfer your information internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your information receives an adequate level of protection.

10. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.